Shipping policy


1. Order Processing Time

1. In-stock hardware products (hinges, door bolts, door locks, door control fittings) will be shipped within 48 working hours. No shipment on weekends and official holidays, all orders will be processed on the first working day after holidays.
2. Customized orders and bulk project orders will have separate shipping time confirmed by email.
3. Shipping address and logistics method cannot be modified after payment. Please contact our customer service within 1 hour after placing an order for information modification.

2. Shipping Coverage & Methods

We provide worldwide shipping service. We adopt 3 shipping methods based on package weight, size and destination:
1. Standard Cross-border Line: Cost-effective, delivery in 12-25 working days for small hardware retail orders;
2. Express Delivery: DHL/UPS/FedEx, fast delivery in 5-10 working days with extra shipping fee for urgent orders;
3. Local Warehouse Shipment: Shipped from EU & US overseas warehouses, delivered in 3-7 working days.

3. Shipping Fee Rules

1. Shipping fee is calculated automatically on checkout page according to destination country and package weight.
2. Free shipping is available for qualified orders during site promotion, details shown on homepage.
3. Remote area surcharge will be charged for island and remote countries, confirmed before order payment.

4. Customs Duties & Clearance

1. All import duties, VAT and clearance fees charged by destination customs shall be borne by buyers.
2. We can declare lower value to help buyers reduce customs tax, but tax-free is not guaranteed.
3. Any return or abandonment fee caused by buyer’s refusal to receive parcels shall be paid by buyers.

5. Tracking & Delivery

1. Tracking number will be sent to your registered email after shipment, you can check logistics status on our website.
2. The first tracking update needs 24-48 hours, which is normal for international logistics.
3. Order marked "Delivered" means successful receipt. Please check with local courier or neighbors if you cannot find your parcel.

6. Damage, Loss & Delay Solution

1. Free replacement for broken or deformed hardware during transit, buyers need to provide real damage photos.
2. Full refund or free reshipment for officially confirmed lost packages.
3. We will not take responsibility for shipping delay caused by force majeure (bad weather, war, customs inspection), no unreasonable refund supported.

7. Shipping Restriction

Some countries have entry restrictions on metal hardware. Buyers shall confirm local import rules before ordering. We will not compensate for detained parcels due to import violation.